Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Realz Casino. Please read them carefully before creating an account, depositing funds or participating in any game. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for specific products, promotions or services.

Realz Casino operates under a licence issued by the Tobique Gaming Commission, reference number 0000071, and uses TLS 1.3 and SSL encryption to protect personal and payment data.

1. General terms and account requirements

These Terms & Conditions apply to your use of the Realz Casino website, account services, games and related features. They should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotion-specific terms that may apply. If a separate rule conflicts with these terms, the more specific rule will generally apply to the relevant service or promotion.

You must be legally permitted to access online gambling services in your location. You must also meet the minimum legal age that applies to you under Australian law and any other applicable law. Realz Casino may request information or documents to verify your age, identity, location or source of funds. You must provide information that is accurate, current and complete, and you must update it if anything changes.

An account must be used only by the person whose details were used during registration. You must keep your login information confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access or a security concern.

You must not open or operate an account on behalf of another person.
You must not allow another person to use your account or payment method.
You must not provide false, misleading or incomplete registration information.
You must not create multiple accounts where this is not permitted.
You must notify Realz Casino promptly if you suspect that your account has been compromised.

Realz Casino may refuse an application, restrict access, suspend an account or close an account where it considers this necessary to comply with legal obligations, protect the website, investigate unusual activity, enforce these terms or support safer gambling. Where appropriate and legally permitted, you may be told the reason for an action. Some information may not be disclosed where doing so could interfere with security, compliance or an investigation.

2. Deposits, wagering and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. Deposits must be made for your own use. Realz Casino may carry out checks before accepting, using or returning funds. A payment may be delayed, rejected or reversed where it cannot be verified, appears irregular or does not meet applicable requirements.

You should check the details of a transaction before confirming it. Once a deposit has been accepted, funds may be used in accordance with the applicable game rules. Game outcomes are determined by the relevant game system and rules. You should review the information shown for each game before placing a wager, including any applicable minimums, maximums, features or restrictions.

Withdrawals may be subject to identity, age, payment and compliance checks. Realz Casino may return funds to the original payment method where this is required or appropriate. You may be asked to provide documents before a withdrawal can be processed. Processing arrangements can vary depending on the payment method, verification requirements, banking processes and other circumstances outside the website's control.

You remain responsible for checking that payment information is correct. Realz Casino is not responsible for delays or losses caused by incorrect information supplied by you, a payment provider, a bank, a telecommunications service or another third party. Any fees, charges or currency conversion costs applied by a payment provider are separate from Realz Casino's services and may be your responsibility.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms may set out eligibility requirements, participation instructions, expiry periods, wagering conditions, game restrictions, maximum values and withdrawal rules. You should read the full terms of an offer before accepting it. Realz Casino may withdraw or amend an offer where permitted, including where an error, misuse or suspected abuse occurs.

Promotional benefits are intended for genuine recreational use. You must not manipulate a promotion, use multiple accounts, coordinate activity with other people or use technical or other methods to obtain an unfair advantage. Where promotional activity is found to breach applicable terms, related benefits or transactions may be reviewed and handled in accordance with the relevant rules.

3. Responsible gambling, prohibited conduct and site use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only wager what you can afford to lose. Realz Casino provides responsible gambling tools and information that may help you manage your play. Depending on the features available, these may include deposit controls, activity information, time reminders, breaks, account restrictions or self-exclusion options.

If gambling is causing concern, consider taking a break and seeking support from an appropriate independent counselling or support service. You can also use the responsible gambling options available through your account. A request to restrict or close an account may affect access to services, and you should not attempt to open another account to avoid a restriction or self-exclusion.

You must use the website lawfully and fairly. You must not interfere with its operation, introduce malicious code, attempt to gain unauthorised access, scrape or copy restricted content, reverse engineer systems, use automated tools without permission, or exploit an error. You must not use the website for fraud, money laundering, criminal activity, harassment or any activity that could harm Realz Casino or another person.

Do not use another person's identity, account or payment details.
Do not attempt to disguise your location or bypass access controls.
Do not collude, cheat, manipulate game results or abuse a technical fault.
Do not upload or transmit content that is unlawful, threatening, defamatory or harmful.
Do not use the website in a way that disrupts other users or the security of the service.

Realz Casino may monitor activity, communications and transactions to maintain security, meet legal and regulatory obligations, prevent fraud and promote responsible gambling. Information may be reviewed or shared where required or permitted by law. If unlawful or prohibited conduct is suspected, access may be restricted while the matter is assessed.

Website availability and content

The website may be changed, suspended or unavailable from time to time because of maintenance, technical issues, security events, updates or circumstances beyond reasonable control. Realz Casino does not guarantee uninterrupted or error-free access. Game information, images and descriptions are provided for general information and may be updated without notice.

4. Liability, privacy and changes to these terms

To the extent permitted by law, you use the website and its services at your own risk. Realz Casino is not responsible for loss or damage caused by your failure to protect account information, inaccurate information supplied by you, interruptions outside its reasonable control, unauthorised use resulting from your actions, or the acts and omissions of third-party providers. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.

The website may contain links, payment services or other features provided by third parties. Those providers may have separate terms and privacy practices. Realz Casino is not responsible for third-party services that are outside its control, and you should review the relevant information before using them.

Personal information is handled in accordance with the Realz Casino Privacy Policy. That policy explains what information may be collected, why it may be used, how it may be shared and the choices available to you. By using the website, you acknowledge that information may need to be collected and used for account administration, verification, payments, security, responsible gambling and legal compliance.

These terms may be updated when services, legal requirements, security practices or business processes change. The current version will be made available on the website, with an updated date or other notice where appropriate. You should review the terms regularly. Continuing to use the website after an updated version is published indicates acceptance of the revised terms, unless applicable law requires another form of consent.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that it has been waived. These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you.

If you have a question about these terms, please use the contact or support options displayed on the Realz Casino website. Do not send sensitive account or payment information through an unsecured channel unless requested through an official support process.