Cookies Policy

2. How we use cookies

Realz Casino may use cookies and similar technologies for several purposes. The cookies used on a particular page or service may depend on the features available, your settings and whether you are logged in. Cookies may be used to:

• Enable essential website functions, including page navigation, account access and secure sessions.
• Remember information you provide, such as selected language, region, display preferences or other settings.
• Help protect accounts, transactions and website services against suspicious activity, misuse and unauthorised access.
• Maintain the reliability, performance and availability of the website.
• Understand how visitors use pages, features and services so that the website can be tested and improved.
• Identify technical errors, investigate issues and monitor the operation of online gambling services.
• Support customer service features and help provide relevant assistance during a visit.
• Measure the effectiveness of communications, website content or promotional activity where permitted.
• Provide advertising or content that may be more relevant to a visitor, subject to applicable consent requirements and preferences.
• Meet legal, regulatory, security, audit and responsible gambling obligations where technology is used for those purposes.

Types of cookies that may be used

Strictly necessary cookies are needed for core website functions. They may support secure login areas, account features, fraud prevention, load balancing and other technical operations. Because these cookies are important for providing a service you request, they may not be switchable through every preference tool. Blocking them through your browser may prevent parts of the website from working properly.

Preference cookies remember choices made during a visit or across visits. They can help provide a more consistent experience by retaining settings such as a preferred display option, language or region. If these cookies are disabled, some preferences may need to be selected again.

Analytics or performance cookies provide information about website use, such as which pages are visited, how features are used and whether an error occurs. This information is generally used in aggregated or pseudonymised form to understand performance and improve the website. These cookies are not intended to determine the outcome of a game or alter a player’s chance of winning.

Marketing or advertising cookies may be used, where permitted, to measure campaigns or show content that is more relevant to your interests. They may also help limit repeated advertising or record whether a communication has been viewed. These cookies may involve third-party services and are subject to the choices and controls made available to you.

4. Your cookie choices and controls

When available, a cookie preference tool may allow you to accept or refuse certain categories of cookies. Your choices may be saved in a cookie or similar technology so that the preference tool can recognise them. If you use another browser, device or a cleared browser profile, you may need to provide your choices again.

You can also control cookies through your browser settings. Most browsers allow you to view, delete, block or restrict cookies. Browser controls differ, so you should check the help or settings area for the browser and device you use. You may be able to set your browser to notify you before a cookie is stored or to reject cookies automatically.

Disabling or deleting cookies may affect the functionality of the website. You may be unable to log in, use account features, maintain a secure session or access certain content. Some settings may not be retained, and website performance or personalisation may be reduced. Blocking one category of cookies does not necessarily block all cookies or similar technologies.

Some advertising and analytics providers may offer their own opt-out tools. Using a third-party opt-out may apply only to that provider, device or browser and may not prevent all interest-based advertising. Browser privacy features, mobile operating system controls and network settings may also affect how cookies are used.

Children and age-restricted services

Realz Casino’s online gambling services are intended only for people who meet the applicable legal age and eligibility requirements. Cookies are not used to make gambling services available to people who are not eligible. If you believe that a person who is underage has accessed an account or provided information, do not continue using the service and raise the matter through the available support channel.

Updates to this policy

This Cookies Policy may be updated from time to time to reflect changes to the website, technology, service providers, legal requirements or the way cookies are used. The updated version will be made available on this page, with the applicable date shown where appropriate. You should review the policy periodically, particularly before using account or gambling services.

Questions and privacy requests

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, please use the contact or support options made available on the Realz Casino website. Do not include unnecessary sensitive information in a general enquiry. Requests relating to personal information may be subject to identity checks and other requirements described in the Privacy Policy.