Privacy Policy | Realz Casino

Information we may collect

The information collected by an online casino can vary depending on how you use the website and services. Realz Casino may collect information that identifies you, relates to your account or is connected with activity on the website. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of communications. This information helps us create and administer your account, respond to questions and provide relevant service notices.

Identity and verification information

To help verify an account, confirm eligibility, protect the platform and meet legal or compliance requirements, we may request identity or address documents and related verification information. This may include copies or details from documents supplied by you, together with records of checks carried out during the account verification process.

Payment and transaction information

We may collect records of deposits, withdrawals, bets, gameplay, account balances and other transactions connected with the services. Payment providers may process payment details in accordance with their own privacy terms. We may receive information needed to confirm a payment or manage a transaction without necessarily holding all underlying payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, general location information, pages viewed, referral information, access times and interaction data. This information can help us operate the website, understand performance, identify unusual activity and improve the user experience.

Cookies and similar technologies

The website may use cookies and similar technologies to keep features working, remember preferences, support security, measure website performance and understand how visitors use the website. Some cookies may be placed by service providers supporting website functions. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some parts of the website operate.

How we use information

We use information for purposes connected with providing, securing and improving the services. The reasons may include the following:

Creating, maintaining and administering your player account.
Processing account activity, payments, transactions and service requests.
Verifying identity, eligibility and account information.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, cheating and other suspicious or unlawful activity.
Protecting the website, our systems, players and service providers from security threats.
Providing customer support and responding to complaints, questions and other communications.
Sending service messages, security alerts and information necessary to manage your account.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Understanding website usage, testing features, improving performance and developing services.
Meeting legal, regulatory, accounting, tax, responsible gambling, dispute-resolution and record-keeping obligations.
Establishing, exercising or defending legal rights and managing risks connected with the services.

We seek to collect and use information that is reasonably relevant to these purposes. Where information is no longer needed for a legitimate business or legal purpose, it may be securely deleted, anonymised or otherwise disposed of in line with applicable requirements.

Marketing choices

If you receive promotional messages, you can generally opt out by using the unsubscribe option in the message or by contacting us. You may also withdraw consent to marketing by contacting support@realzcasino.best. Opting out of marketing does not stop essential service, security or account-related communications. Your marketing preference may take a reasonable time to apply across all systems and communication channels.

Sharing, security and storage

Information may be shared with carefully selected service providers and professional advisers where this is necessary to operate the website or provide services. Depending on the circumstances, recipients may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security, auditing or legal services. We expect relevant providers to handle information appropriately and only for authorised purposes.

Information may also be disclosed where required or permitted by law, to respond to a valid legal process, to protect rights and safety, to investigate suspected wrongdoing or as part of a business transfer or restructuring. We do not describe every possible recipient in this policy because recipients can change according to the service or situation.

Reasonable technical, administrative and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, monitoring, secure systems and staff or provider procedures. No website, network or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Information may be processed or stored by service providers in Australia or other locations, depending on the systems used to deliver the services. Where information is handled across borders, appropriate measures may be applied as required by applicable privacy and data protection obligations.

Keeping information

We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, communications and security records must be retained for a period required by law even after an account is closed. When the relevant retention period ends, information may be securely deleted, anonymised or archived in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable law, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no valid reason to retain it, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@realzcasino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request concerns account security or sensitive records.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask for information to be deleted where it is no longer required and there is no legal, security or other valid reason to keep it.
Marketing consent: withdraw consent to promotional communications at any time. Essential account and service messages may still be sent.
Privacy concerns: tell us if you believe information has been handled incorrectly or if you have a concern about a privacy incident.

We will consider each request in accordance with applicable requirements. In some cases, we may be unable to comply fully, for example where information must be retained for legal, fraud-prevention, security, dispute-resolution or responsible gambling purposes. If this occurs, we will explain the relevant reason where we are permitted to do so.

Children and account eligibility

The services are intended only for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from people who are not eligible to use the services. If you believe an ineligible person has provided information, contact support@realzcasino.best so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will apply from the date it is made available on the website. We encourage players to review this page periodically so they remain aware of how information may be handled.